How AI is Changing Hiring Expectations and the Face of the Workplace


Unless you’ve been living under a rock, you’ve likely heard about artificial intelligence (AI) non-stop, especially in the last few years. AI seems to be penetrating all areas of our lives, including the workforce. For HR, new developments in AI’s role in employment, staffing structure, and hiring practices are introduced daily, causing everyone to wonder what the future will hold. A variety of hot topics have surfaced, such as how AI affects the hiring process, how jobs are changing, and whether our jobs are in trouble.

How AI Impacts the Hiring Process

With AI at work in your organization, your HR team members will be as busy as ever, but . AI robots can relieve many “tasks” and automate things like resume reviews and interview scheduling. AI can’t entirely take the reins, however, because so much of finding the right hire depends on candidates’ soft skills. Technology can’t evaluate empathy, communication, and critical thinking in the same way experienced HR professionals can. However, these professionals will have more time to do so when freed from task work.

How AI Changes Job Roles

The new age of technology means anyone can “employ” an AI robot to deal with repetitive or basic tasks. This frees up time for humans, but it can also complicate job roles. While AI bots aren’t people, they still need to be managed. If you introduce AI, anyone and everyone in your organization will become a manager, whether or not they have the necessary leadership skills. New candidates will have to be evaluated with interview questions and job descriptions focused on both job skills and effective management of an AI assistant.

The Million-Dollar Question: Will AI Eliminate Jobs?

Like any red-hot debate, there are two sides to this question. Some argue that AI will replace jobs, pointing out that AI shows no signs of slowing — that advancements in technology will only continue to spell the end for some jobs (or even entire departments).

Others believe that, if anything, AI will create new jobs. These jobs will simply focus on different areas and accomplishing different things than we may be used to. For example, the more AI bots there are in the workforce, the greater the need for humans to manage, maintain, and develop them.

Why Humans Are Still Needed

As we’ve seen, AI can take over plenty of tasks, but there is no substitution for creativity, ideas, and leadership. Organizations will always need leaders to ensure company visions are carried out. Client interaction, brainstorming, and interpersonal skills are not easily replaced by AI, so human presence will always be required in the workforce.

While there’s no concrete way to predict how the workforce will fare in the face of AI, exciting possibilities abound concerning how AI can change the landscape of company structure and the definition of HR roles. Hiring, recruiting, and managing a combination of humans and AI “workers” will keep things interesting in the HR department well into the foreseeable future.

Author: Alisiana Peters

Alisiana is a senior marketing coordinator at HiringThing, an award-winning online recruiting software provider dedicated to changing the way businesses hire talent. Questions? Contact HiringThing Marketing.