Next time you visit your favorite store or restaurant, take a look around at the way technology has changed the way employees interact with customers. People can pick up food they ordered online, folks are swiping their cards on tablets at tables and front counters, even tips can be given electronically with the push of a button.
Perhaps your business has already adopted a few of these advancements or you’re planning on incorporating them in the future. Either way, all of this new technology means you should consider looking for an additional set of skills and qualities that demonstrate how well a candidate will be able to work with these tools.
Keep an eye out for these characteristics during the interview to ensure you find a new hire that can handle whatever customers, and technology, might throw their way:
Excited to learn — Some candidates might head into an interview armed with plenty of knowledge about mobile phones, tablet and apps. On the other hand, some candidates might have never used a tablet or downloaded an app. But that’s ok because they can always learn. Ask questions that focus on experiences when the candidate had to learn something new. Or see what devices they are comfortable with using so you can get a better idea of how quickly they might learn the new systems in your business.
Patience — In a world where screens can freeze and batteries can die, patience is probably one of the best virtues a candidate can have. Not only will they need it when they’re learning how to use different technology but it will come in handy when they’re helping new employees with the various gadgets. An employee should also be able to help a customer and answer any questions they might have without getting easily frustrated or visibly impatient. Trust us, hiring patient employees now mean no tablets snapped in two in the future
Adaptability — Technology is constantly changing. As soon as you get comfortable with one thing, something faster and better comes along that can render your current technology obsolete. Employees should be ready to embrace the latest and greatest changes in any software or devices your business uses. That willingness to learn that you pinpointed while you were first interviewing them should never really go away. If someone seems reluctant to change, they might not be a good fit for the direction your team is going in.
The future of hourly hiring has already started so search for employees ready to take on what technology has to offer. As your business gets more tech-savvy, you and your workforce will be ready. Happy hiring!
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